About Us

Our aims and objectives

Trust mission statement

To respond quickly and safely to patients’ emergency and urgent care needs, at every stage of life, to reduce anxiety, pain and suffering.

Trust vision statement

Exceptional patient care delivered by exceptional people.

Trust values

The trusts values are aligned to those of the NHS Constitution:

Working together for patients:

We put patients first in everything we do, by reaching out to staff, patients, carers, families, communities, and professionals inside and outside the NHS;

Respect and dignity:

We value each person as an individual, respect their aspirations and commitments in life, and seek to understand their priorities, needs, abilities and limits;

Commitment to quality of care:

We earn the trust placed in us by insisting on quality and striving to get the basics of quality of care – safety, effectiveness and patient experience – right every time;

Compassion:

We ensure that compassion is central to the care we provide and we respond with humanity and kindness to each person’s pain, distress, anxiety or need;

Improving lies:

We strive to improve health and well-being and people’s experiences of the NHS;

Everyone counts

We maximise our resources for the benefit of the whole community, and make sure nobody is excluded, discriminated against or left behind.


Strategic Goals

The trust has three strategic goals for delivery over the life of this Strategy each underpinned by a number of initiatives

SG1: Every Patient Matters

Delivering compassionate, clinically effective care across all Trust services that is safe, responsive and provides confidence and reassurance to patients and their families

  • Deliver the new clinical quality indicators
  • Further develop the new ‘hear and treat’ pathway
  • Rollout Community First Responder lifting scheme
  • Develop Always Events
  • Deliver achievable performance
  • Refine clinical triage effectiveness
  • Deploy remote triage
  • Collaboration

SG2: Every Team Member Matters

Delivering strong, inclusive and caring leadership to a team made up of the right people, with the right skills, values and behaviours.

  • Improve and develop our culture
  • Ensure a sustainable supply of people
  • Develop our future leaders
  • Improve the wellbeing of our people
  • Embed Time to Care

SG3: Every Pound Matters

Delivering robust financial discipline, including reduced variation and increased productivity and efficiency, to ensure “healthy” finances.

  • Embed Lord Carter recommendations
  • Embed the Transition Plan
  • Manage service change impact
  • Only ‘spend what we have’
  • Deliver affordable quality